Date: April 24, 2018Written by: K&NFrom: Surrey, British Columbia, Canada
We’ve had our hidden (built-in / EPDM) gutters overflowing problem for years. No matter how many times a year we have our gutters cleaned, when it rains heavily, which happens pretty much continuously for 8 months of the year in BC, we still saw water overflowing excessively.
And it turns out it wasn’t that pipes were kept getting clogged by leaves or debris. Original builders installed too small pipes, just 1” in diameter, throughout the roof lines and it was too small for the square footage of the roof surface area and the water volume was just too much for those small pipes to handle.
And we’ve recently had all those pipes replaced with twice bigger pipes and the Moose on a Roof team was incredibly professional. We called several roofing and gutter contractors in Surrey and White Rock area and Moose on a Roof was the first to return my call and arrived to take a quick look the next day. One other trip was followed and their work started with thorough inspection of the entire roof and identified a list of issues that should be addressed, including number of cracked shingles and compromised membranes and seams. When Jack Hickman came down from the roof, he had series of photos taken and explained them in detail.
Once the problems were identified, they cleaned the entire gutter lines thoroughly. And then they started replacing pipes one by one and in doing so they repaired all those issues on the list. Total of 13 pipes were replaced and all downspouts were adjusted to fit the new and bigger pipes installed.
Jeff, Jake and Peter were all very professional, courteous and on time. I will strongly recommend Jack at Moose on a Roof and his team to anyone who is in need of roof repairs or gutter problems fixed. I will certainly be calling them again whenever I need anything roof or gutter related.